水箱高度与压力关系:决胜90秒 4.1 一个非常用的态度

作者：Nicholas  Boothman  

译者：Shayne Yeats

No matter what you do or where you live, the quality of your attitude determines the quality of your relationships—not to mention just about everything else in your life.

不论你的职业是什么，也不论你居住在哪，你的主观态度决定了你的人际关系的好坏------更不用说你生命中的其余部分了，它们也会受到你的态度的影响。

I have been using the same bank branch for the last eight years. From time to time, someone I've never heard of before sends me a letter (spelling my name wrong) to tell me what a pleasure it is to have me as a special customer. No matter how hard they try to improve their "personalized" service, however, banks are pretty much the same all over, and my bank is really no different from the rest. So why do I still bank there even though two new, competing banks have recently opened much closer to where I live? Convenience? Obviously not. Better rates? Nope. More services? No.It's none of these things. It's Joanne, one of the tellers.What does Joanne offer that the institution can't? She makes me feel good. I believe she cares about me, and other customers feel the same way about her. You can tell by the way they talk with her. This charming lady brightens up the whole place.

在过去八年里我一直是某银行分行的忠实客户。我总会时不时地收到某个陌生人的来信（而且他没有将我的名字拼错）说他们很高兴我成为了银行的幸运顾客。不论他们是如何努力地去提高自己的个性化服务，银行和银行之间的差别都不是很大，而且为我提供服务的那几家银行都基本上没什么差别。所以，我为什么会有三个银行账户呢？其中两个还是新账户，是因为互相竞争的银行最近搬到我家附近来了吗？是出于便利的缘故吗？不。是更多的服务？也不是。原因和这一切都无关，而仅与乔安娜有关，她是一位银行出纳员。那么乔安娜有哪些特别之处呢？她让我感觉很舒服。我相信她很关心我，而且其他客户也和我一样都有同样的感觉。你可以从他们与她谈话的方式中就可以看出来。这位个性迷人的女士给大家营造了一个和谐融洽的氛围。

How does Joanne do it? Simple. She knows what she wants: to please the customers and do her job well. She has a Really Useful Attitude or, to be more precise, two fully congruent Really Useful Attitudes. She is bothcheery and interested, and everybody benefits: me the customer, her colleagues, her company, no doubt her family and, above all, herself. What Joanne sends out with her Really Useful Attitude comes back to her a thousandfold and becomes a joyous, self-fulfilling reality.And it doesn't cost a cent.

乔安娜是如何做到的呢？很简单。她知道她的需求是什么：关心顾客并做好自己的本职工作。她有一个非常有益的态度，更确切地来说，她有两个相协调的非常有用的态度。她很活泼也很有趣，作为顾客的我，以及她的同事，还有她的公司，毫无疑问还有她的家庭和她自己，都受益于此。乔安娜为人处事的态度传达给别人时就会以千倍的欢乐和自我满足反馈给她自己。而这种态度是分文不取就可以获得的。