来源：百度文库 编辑：偶看新闻 时间：2024/05/04 19:34:01
秘书，Secretary： S
酒店服务员，Receptionist： R
客户, Customer: C
1.打电话为即将到达的客人预定酒店和住宿
Ring ! Ring !
R: Reee hotel。Can I help you ?
S: Yes ! My name is Sxxx. I am from xxx company。 I need to reseve a room for our visiting customer.
I’d like to have a business suite for him today for two nights. Do you have any available ? and What is the rate ?
R: Yes – we do have the room available. The rate is ￥zzz per night. Do you have the guest information ?
S: yes. His name is Cxxx. His ID# is 123456. What is your name ?
R.: Oh – my name is Rxxx. I have got the room reserved. The reference number is: Ryyy. I shall need a credit card number to hold the room for him.
S: oh。he is paying for himself. Could you use our company credit to hold his room ?
R.Oh – yes – done. Thank you. Anything else that I could help you with ?
S.That is all. Thank you very much for your help.
2.接待并引导客人参观公司和工厂
S: Hi, Cxxx. This is Sxxx。 Welcome to see us. I will be your escort today for the office and factory tour.
C: Hi, Sxxx. Thank you very much for taking me. I’d be glad if you could show me the factory first. We could then get back to the office for the remained business.
S: Sure. Oh, by the way, I have your room reserved. It is in Reee hotel. Here’s the reservation number and hotel address. Let’s go to see the factory first.
……
C: Splendid. Thank you for taking care of me today. I really enjoyed the visit today.
S: you are very welcome.
C: Do you have any appointments ? If not, I’d like to invite you for dinner.
S: I am sorry – my fiancé is here in town. We have planned a dinner for two today. Maybe next time。
C: Oh – splendid – I hope that you have a wonderful dinner. See you tomorrow.
S: Bye.
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